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FAQs

How do I make purchases at the LOMIOPRIMERO.COM store?What are the delivery methods, timeframes, and rates?What forms of payment are accepted at the store?How can I make a purchase in the store if my card or bank account is in a currency other than the euro?Why is my credit card being rejected?

How do I make purchases at the LOMIOPRIMERO.COM store?

Orders and payments are made online via a simple and intuitive purchasing process:
  • Register by providing the information requested on the relevant form.
  • Fill in your address book.
  • Add the products you wish to purchase to your shopping cart.
  • Complete the payment by entering the required details. 

What are the delivery methods, timeframes, and rates?

Some products are delivered to the recipient's address, while others must be picked up at the corresponding warehouses. Please note that a single order may be split into multiple deliveries.

The delivery timeframe is three (3) to five (5) business days following order approval.

Please note that the total shipping cost is specified during the checkout process. The recipient is not charged any additional fees upon delivery.

What forms of payment are accepted at the store?

Various international payment methods are accepted, such as credit and debit cards, PayPal, among other authorized payment options available on the market.

How can I make a purchase in the store if my card or bank account is in a currency other than the euro?

All products listed in the store display their prices in euros. When you make a purchase, your bank deducts the corresponding funds from your account, applying the exchange rate in effect at the time of the transaction. 

Why is my credit card being rejected?

Credit card payments may be declined for several reasons:
  • The details provided during checkout do not match your card information. A simple typo in one of the fields can cause the transaction to be declined.
  • You have not activated the security code: To protect against online fraud, some credit cards require an additional security code that must be entered to confirm the payment. This code is provided by your bank.
  • Your card may lack sufficient funds for the purchase. Please pay special attention if your account is denominated in a currency other than the euro, as currency conversion issues may arise.
  • The order amount may have exceeded the daily or monthly transaction limit set by your bank for the card.
  • Your card may have expired.
  • If an order is declined, check if your bank has sent a notification; often, this happens, and you simply need to contact the bank to approve the transaction before attempting the purchase again.
It is important to contact your bank to confirm there are no blocks on your account preventing us from charging the card. Ensure that the billing address specified in your order matches the one on file with the card-issuing bank.

If you believe the issue is not one of those mentioned above, please email Customer Service at sales@lomioprimero.com or contact us via WhatsApp at +1 (226) 803-5013.