Claims.
Any claim regarding purchased products must be processed electronically via email at sales@lomioprimero.com or through the personalized online support provided by Customer Service. If the CUSTOMER wishes to file a claim, they must first contact us using the aforementioned communication channels and request the appropriate return, if applicable.
In the event of claims resulting in chargebacks (CBK), the CUSTOMER's account will be disabled until the process concludes. To reactivate the account, the CUSTOMER agrees to first pay the costs arising from the claim process.