Order Delivery

On our website, THE CUSTOMER will find the available delivery methods, as defined below:

The delivery time is three (3) to five (5) business days and begins from the date the order confirmation and approval email is sent, according to the delivery methods defined for each product, which will be duly detailed in the invoice issued to THE CUSTOMER.

The information provided by THE CUSTOMER in the order must include the recipient's personal information, telephone number, email address, and delivery address. Otherwise, the order may be held until THE CUSTOMER provides the correct information.

LOMIOPRIMERO reserves the right to cancel orders with insufficient information without the right to a refund.

THE CUSTOMER or the recipient of the order, as applicable, must verify the external condition of the package and the products at the time of delivery.

In areas where access is impossible due to damaged roads or lack of access routes, delivery will be made at the location nearest to the delivery address.

The recipient of the order will receive the shipment within the established period, according to the designated location following the confirmation and approval of the purchase, upon signing the corresponding proof of delivery. The recipient must inspect the entire order before signing the delivery receipt.

If the recipient is absent at the time of delivery, a second delivery attempt will be made. If the recipient is unavailable a second time, LOMIOPRIMERO will contact THE CUSTOMER to request a change of recipient or the cancellation of the order.

Mandatory Procedure in Case of Missing or Damaged Product (Any Delivery Method)

THE CUSTOMER or, where applicable, the recipient of the order must report any missing or damaged product to sales@lomioprimero.com.

LOMIOPRIMERO Customer Service may request any information relating to the identity of THE CUSTOMER or the recipient of the order and carry out any necessary verification.

LOMIOPRIMERO recommends that THE CUSTOMER verify that the entire order has been received at the time of delivery.